The ICTA’s process for handling a complaint is that all parties concerned should know what is being said about the complaint in the interest of fair play and transparency.

After you send us a complaint we forward it to the operator in question so it can deal with your grievance or inquiry. The company will be required to deal with the matter in writing within a week, with a copy of their response sent to the ICTA as well. ICTA staff will review the response from the operator concerned and will contact you again if we need to take action. The ICTA itself will respond to your complaint within one week receiving it.

Download: Complaint Form - Radio Frequency Interference

Date modified: 6 May 2004.