Consumer Support

An information economy and society requires that consumers and end users become increasingly literate about digital media. Digital Media Literacy means that consumers can have access to ICTs, have a level of understanding about the services and technologies they are using in order to participate in and are able to make optimum use of ICTs by innovating and creating.

When it comes to complaints, in cases where the consumers may have difficulty with the Consumer Complaints Mechanism established by the Authority, consumers may also telephone the Authority and ask to speak to the Consumer Affairs Officer/s of the Consumer Support Desk or if they so wish, drop in  at the Authority for further guidance.

They are strongly advised to make an appointment before coming to the Authority. Consumers may also opt to deliver their letter by hand by submitting it at the reception desk on the 12th floor.