Our Service Segments
Online Consumer Complaint System
Observatory
The Observatory gathers and compiles data and acts as a focal point for the provision of accurate core ICT indicators.
Observatory
That has very much been the secret of our consistent success over the years. Below are a few steps of the process that we follow.
Industry
That has very much been the secret of our consistent success over the years. Below are a few steps of the process that we follow.
Market
We plan an efficient sprint roadmap for team members to collaborate effectively.
Cybersecurity
We decouple the codes which enable our team to work faster and independently.
Internet Population Penetration Rate
Hits to CSA websites for past month
Number of Employed persons in the ICT Sector
Broadband Penetration RAte
Hits to CSA websites
Licensees Area
Licensee Details and Payments
As a licensee, you can view all your licences, their current validity as well as all their payment status.
You will also be able to update your contact details in this section.
Frequently Asked Questions
What must I do if I am not happy with a telecommunications service?
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
What must I make clear to my operator?
You can stress that you want to be treated fairly and in a reasonable timeframe.
What are my responsibilities as a consumer of a telecommunication service?
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
How can I speed up resolution of my complaint?
Keep records of time and date of who you spoke to.
What does the ICTA do when it receives my complaint?
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.
Can I contact the ICT Authority about my complaint?
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.