Consumer Affairs Officer

CAREER OPPORTUNITY 

The Information and Communication Technologies Authority (ICT Authority) is the National Regulatory Body for the ICT and telecommunications sector in Mauritius.

Our Vision is to play a leading role in the future of ICT in Mauritius contributing to an efficient, competitive and optimally regulated ICT sector.

Our Mission is to promote affordable and adequate access to quality ICT services through functional market-driven competition and regulatory principles in a trouble-free Networked Information and Knowledge Society.

Applications are invited from suitably qualified candidates for the post of:

CONSUMER AFFAIRS OFFICER (CAO)

QUALIFICATIONS

A.
(i) Cambridge Higher School Certificate or passes in at least 2 subjects obtained in one certificate at the General Certificate of Education (A Level); and

(ii) Diploma in Communication Studies or Public Administration or Management or Social work or Social Studies or Sociology from a recognized institution or an equivalent qualification acceptable to the Authority.

B. 

Candidates should

i)  have sound interpersonal and communication skills;

ii)  demonstrate necessary skills in a front-end customer work environment;

iii)  have an aptitude to deal with complaints from customers; and

iv)  be computer literate.

DUTIES 

      1. To attend to incoming complaints and/or queries from ICT consumers and of customers of the Authority’s services across all channels, and through the use of available modes of communication.
      2. To liaise with all departments of the Authority to resolve consumers/customers issues and problems.
      3. To compile data and information relevant to consumers/customers’ queries and complaints and to prepare reports thereon;
      4. To assist in the coordination and conduct of all activities of the Authority’s Consumer Outreach and Education Programme.
      5. To perform such other duties directly related to the main duties listed above.

TERMS OF EMPLOYMENT

On the permanent and pensionable establishment, subject to successfully completing one-year probation.

General Information
a. Age limit
Candidates, unless already employed in the public sector or in parastatal organisations, should not have reached their 45th birthday by the closing date for the submission of applications.

b. Deadline for application:

Friday 28th August 2026

Note:

  • Applications must be submitted online ONLY, through the above link.
  • Applications received otherwise will not be considered.
  • Applications received after closing date will not be considered.
  • Incomplete, inadequate or inaccurate filling of the On-Line Application Form will entail elimination of the candidate.
  • Onus to seek equivalence of qualifications (if required) rests with the candidate.
  • Only the best qualified candidates will be called for interview.
  • The Authority reserves the right neither to proceed with any appointment following this advertisement, nor to assign any reason whatsoever for its decision.

The ICT Authority is an equal opportunity employer.

14th August 2026

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